FAQs

We have provided answers to some frequently asked questions, however if you cannot find what you’re looking for, we are only too happy to help.

Please don’t hesitate to contact us.

FAQs Content List

Reservations and cancellations

Q: When I make a booking am I obliged to make any payment?

A: No. If you want to confirm your booking you will be asked to make a deposit to secure your position. Once paid, you are required to provde 14 days’ notice of cancellation for a full refund.

Q: How much is the deposit?

A: One week’s payment for the package you have chosen, fully refundable if you cancel prior to 14 days before your start date.

Q: Do you accept credit cards?

A: Yes, we have credit card facilities, visa and mastercard, we also accept bank transfer.

Q: Do you offer PayPal® transactions?

A: No, not yet. Although this may change in the future if needed.

When you arrive

Q: What time on the start date should I arrive?

A: Arrival will be around 2pm,  pick up from airport, bus or train will be arranged.

Q: What happens on the first day I arrive?

A: Meet and greet.  There will be an orientation and we will show you around the property and talk to you about what will happen on your stay with us. You will also have time to get to know our friendly staff and other participants.

Accommodation

Q: If I am on my own will I have to share a room with anyone else?

A: No ; all rooms have queen size beds                                                                                                                                                                

 Q: You are in the Australian bush, is it dangerous?

A: Like any natural area in any part of the world there are always dangers. For our international guests, the media is often focused on sensational news and unfortunately it often only presents the dangers of Australian wildlife, such as snakes, spiders and dingoes. They are a natural part of the Australian environment and rarely seen.

On arrival we will discuss the local forests and native wildlife and any potential dangers. Rest assured, your stay is bound to be a safe one. We have no crocodiles in this part of the sub-tropics, but plenty of native kangaroos and beautiful native birds. At night, you may even see native possums in the trees and bandicoots digging for food in the surrounding grounds. In summer, a good natural insect repellent is recommended, however we have very few mosquitoes.

What to bring

Q: What clothing should I bring?

A: We recommend you bring tracksuits (for the colder months), swim wear and towel, casual wear plus suitable clothing and two pairs of joggers for outdoor activities. Also bring something nice to wear for outings. Full washing facilities are available on site.

Q: In winter, how cold does it get?

A: Between June and August night-time temperatures can be as low as 5 degrees Celsius, so please bring some warm clothing. Day-time winter temperatures are usually a very comfortable 20 – 25 degrees Celsius.

Q: How hot does it get and are your rooms air conditioned?

A: Summer temperatures are usually from 28 – 32 degrees Celsius of a day and between 20 – 25 of a night. Our rooms are fan cooled with plenty of natural ventilation from the shaded surrounding forests. Definitely bring your swim clothing so you can cool off in our lagoon.

Food

Q: I have special dietary requirements, do you cater for this?

A: Yes. But please let us know when you make a booking.

Final Payment

note ; final payment must be made 5 working days prior to arrival { unless an arrangement has been made with management.}

 Q: Can I pay by credit card once I’m at your retreat?

A: Yes, credit card facilities are available (visa and mastercard only) a 2% surcharge applies.

Looking around the area

Q: How near is the closest town?

A: We are only 5 kilometres from the town of Pomona and 10 kilometres from the lakeside village of Boreen Point. Noosa Heads and the nearest beach is about a 20 minute drive.

Q: Will there be time for sight seeing?

A: Yes. As part of your package we will visit local towns and markets, national parks and other beautiful natural attractions. After all, this is a stunning part of the world and it will be a pleasure to share it with you.